FAQ
WHERE IS KEEN FROM AND WHEN WAS IT FOUNDED?
KEEN is an American footwear brand and has been making original hybrid footwear since 2003, when we designed our very first shoe, the Newport sandal. It's still our #1 bestseller.
HOW DO I DETERMINE MY KEEN SIZE?
All KEEN Footwear are in US sizes. How to measure your foot length:
- Place a piece of paper against the wall.
- Stand on it with your heel against the wall.
- Mark where your longest toe ends (both feet)
- Measure from the edge of the paper to both marks in centimetres.
- Use the longest foot measurement and match it up to our size chart.
Head on to our Size Guide to see your KEEN size.
HOW DOES YOUR SIZING WORK FOR KIDS?
Our kids sizing is broken down into four categories:
- Little Kids - Sizes U.S. 8-13
- Big Kids - Sizes U.S. 1-6
After big kids size U.S. 6, the next size up is U.S. men's size 7.
WHY DO MY NEW KEEN SHOES SMELL LIKE VANILLA?
We’re on a detox journey to minimize our impact on the planet. Out of the six classes of the most toxic chemicals in consumer products, we’ve eliminated five, and we’re working on the last one: solvents.
This means rethinking the way shoes are usually made — like fusing parts of the sole together without any toxic glues and solvents. Instead, our KEEN.FUSION construction uses high temperatures to create a longer-lasting bond. We are happy that it has a lighter impact on the planet, but we noticed that this process caused a burnt rubber smell. We added a non-toxic vanilla fragrance, because we think vanilla smells better than burnt rubber.
We know many folks have a personal preference and sensitivity when it comes to scents. If it’s a bit strong for you, we suggest putting the shoes outside on a back porch or balcony for a short period of time.
CAN I WEAR KEEN SANDALS IN THE WATER?
Many of our sandals, including our iconic Newport sandal, are hybrid trail/water sandals that can be worn in and around water. These styles feature water-friendly webbing, traction for slippery surfaces, and a bungee lace system or hook-and-loop closures that create a secure fit. Even some of our leather sandals are made with waterproof leather. Simply read the Features & Care and Description to find out if a sandal is designed for water use.
WHY DO KEEN SHOES HAVE AN EXCLAMATION MARK ON THEM?
This "caution symbol" on the toe bumper of some of our hybrid sandals and hiking boots is for our KEEN.PROTECT design — our iconic and patented toe protection that helps keep toes safe, whether on the trail or in the water.
WHAT IS THE DIFFERENCE BETWEEN THE NEWPORT AND NEWPORT H2?
The Newport and Newport H2 are both built with the same last so they will fit and feel almost identical in support and structure. The differences are in the materials used. The Newport is built with leather straps and a microfiber footbed for maximum comfort. The Newport H2 was built for the water, so instead of leather, the straps are built with nylon webbing and microfiber. The H2 footbed uses an EVA material instead of microfiber. The result: Newport H2 dries much faster than the original Newport.
CAN THE NEWPORT BE USED FOR BACKPACKING AND THRU-HIKING?
Versatility is part of the Newport design, but it completely depends on your personal hiking needs and preferences. Some backpackers and thru-hikers pack a pair of Newports to wear in wet conditions or while in camp. Generally, people will wear an enclosed hiking boot or shoe and just bring the Newport to supplement that. We recommend medium to light day hikes with the Newport.
HOW DO I WASH MY KEEN WATER SANDALS?
All KEEN water sandals (both leather and polyester webbing upper) are machine washable on a gentle cycle, in cold water and with a mild detergent. Also, allow to air dry. We've taken great care to develop leather uppers that will not crack, shrink, or stretch when washed.
WHAT CAN I DO ABOUT SHOE ODOR?
All KEEN shoes are treated with Eco Anti-Odor, pesticide-free odor control using natural probiotics. If you find that your shoes smell funny and need a little extra help, you can remove and machine wash the insoles on a gentle cycle and air dry them. Then rub tea tree essential oil into the upper lining of the shoe and on the insoles. If your shoes do not have a removable insole, then you can hand wash the inside of the shoe with a gentle cleaning agent first.
For KEEN water sandals, you can machine wash them with mild detergent in cold water on a gentle cycle. Then air dry your sandals out of direct sunlight. Another option is hand-washing your sandals in the sink with NikWax Base Wash, an odor-eliminating product for synthetic materials used in outdoor gear. When the sandals are clean and dry, you can rub tea tree essential oil into the upper lining and footbed for extra help.
WHO ARE YOUR AUTHORIZED RETAILERS AND CAN I RESELL KEEN?
KEEN Footwear are solely designed, marketed and manufactured by the American company KEEN, Inc. In the Philippines, only Actually Philippines, Inc. is authorized to distribute KEEN nationwide. This website, keenfootwear.ph, is registered under Actually Philippines, Inc. Our authorized retailers list shall be updated as we add more partners for KEEN.
Aside from our online store and authorized retailers, no other company or individual are authorized to resell KEEN in the Philippines in any form. We can only guarantee the authenticity of your KEEN pairs when bought from our authorized retail channels.